Shipping Policy

At AuvelleCo, we take great care in ensuring that every piece of jewelry reaches you safely, securely, and as quickly as possible. Each order is carefully prepared and inspected before shipment.

Processing Time

• Most AuvelleCo jewelry is made to order and is carefully crafted and prepared within approximately 3–5 business days.

• Custom, personalized, or special-order pieces may require additional processing time depending on the design and specifications.

• If additional production time is required, we will notify you as soon as possible.

• Once your order is completed and passes our quality inspection, it will be securely packaged and shipped.

Shipping Rates & Delivery Time

United States Shipping

We offer FREE Standard Shipping on orders within the United States.

Orders are generally shipped using trusted carriers such as UPS or USPS.

Estimated Delivery Time:
Approximately 5–7 business days after dispatch.

International Shipping

AuvelleCo proudly offers worldwide shipping.

Estimated Delivery Time:
Approximately 7–14 business days after dispatch, depending on the destination country, customs clearance, and local delivery services.

Please note that international delivery times are estimates and may occasionally be affected by customs processing or circumstances outside our control.

Expedited Shipping

Expedited shipping may be available upon request for an additional charge.

Please contact us before placing your order if you require your jewelry by a specific date.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply, depending on the destination country's regulations.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or standard shipping charges.

We recommend checking with your local customs authority for information regarding possible import fees before placing an order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation and tracking number so you can follow your package throughout its journey.

Please allow some time for the carrier's tracking system to update after your order has been dispatched.

Secure Packaging

Every AuvelleCo order is carefully inspected and securely packaged to protect your jewelry during transit.

Your jewelry will arrive in elegant AuvelleCo packaging, suitable for gifting, presentation, and safekeeping.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order. If you notice an error, contact us as soon as possible.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Lost, Delayed or Damaged Shipments

If your package appears to be lost, significantly delayed, or arrives damaged, please contact AuvelleCo as soon as possible.

We will review the shipment information and work with the shipping carrier to help resolve the issue.

If your package arrives damaged, please keep the original packaging and take photographs of the package and jewelry, as these may be required when filing a claim with the carrier.

Delivery Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to:

• Customs clearance

• Severe weather conditions

• Carrier disruptions

• Holidays or peak shipping periods

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

AuvelleCo cannot guarantee carrier delivery dates, but we will always assist you whenever possible.

Questions About Shipping

If you have any questions about your order, shipping options, expedited delivery, or international shipping, please contact AuvelleCo Customer Support.

We are always happy to assist you with your order.